Do you ship overseas? Is it free shipping?
Yes, we ship all over the world on orders of powder that are a kilo or more. All orders over $50 receive free shipping.
What payment methods do you accept?
We accept the following methods of payment – PayPal, Cryptocurrency, Western Union, Moneygram, and Bank Wire Transfer.
When will I be charged?
Payment is processed manually by the buyer after making the purchase on our website. Check your email to and kindly follow the instructions to complete payment. Or feel free to reach out by email or chat with any questions.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of the order. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safe as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
How long will it take to get my order?
It depends on your location. International orders can take anywhere from 5-14 days. Domestic orders can take 2-3 days.
What shipping carriers do you use?
EMS and local post courier.
Can I return my product?
Due to the nature of the products, typically returns will not be feasible. However if there's an issue with your product we are always happy to work with you to fix the problem and come to a mutual resolution. What's important is we have a mutually beneficial professional relationship together.Where's my order confirmation email?
Please contact us if you do not receive an acknowledgement email. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. Please double check that our emails have not accidentally went into the spam or junk folders. You may also need to ensure that all of the details entered are correct. Please pay particular attention to your payment card details, email address and delivery addresses.